Find answers to common questions below. If you can't find what you need, email hello@mytradepilot.io or use our contact form, and a real person will reply within one working day, Monday to Friday.
Contact usUse the form on this page or email hello@mytradepilot.io. We aim to reply within one working day, Monday to Friday.
Trades who unlock your job will contact you directly using the details you gave when you posted it. You don’t have to reply to any of them, and you don’t have to accept any quote.
You can close a job from your account. If you can’t find the option, email us with your job reference and we’ll close it for you.
We don’t offer phone support at the moment. Email and the contact form mean there’s a written record of your question and our answer.
Navigate to 'Join Free' and complete the signup process. You'll need to verify your business details and qualifications.
You'll need business registration, insurance certificates, and relevant trade qualifications or certifications.
We use a credit system. Buy credits in packs and spend them to bid on the jobs you want. There's no monthly fee and no subscription.
Credits are used when you unlock a lead’s full details, including the homeowner’s contact details. Viewing a job summary is free. Our pricing for trades page explains it in full.
Choose “Reporting a bad lead” in the form, with the job reference and what was wrong. We’ll look into it and let you know the outcome.