Need help with a job, your account or your credits? Send us a message and a real person will reply.
For anything at all. Include your job or account details so we can help faster.
hello@mytradepilot.ioQuestions about a job you’ve posted, the quotes you’ve had or a trade you’ve hired. It’s free for homeowners.
Post a jobHelp with your trade account, profile, credits or the jobs you’ve bid on.
Log in to your accountUse the form on this page or email hello@mytradepilot.io. We aim to reply within one working day, Monday to Friday.
We don’t offer phone support at the moment. Email and the contact form mean there’s a written record of your question and our answer.
Trades who unlock your job will contact you directly using the details you gave when you posted it. You don’t have to reply to any of them, and you don’t have to accept any quote.
You can close a job from your account. If you can’t find the option, email us with your job reference and we’ll close it for you.
Choose “Reporting a bad lead” in the form, with the job reference and what was wrong. We’ll look into it and let you know the outcome.
Credits are used when you unlock a lead’s full details, including the homeowner’s contact details. Viewing a job summary is free. Our pricing for trades page explains it in full.